COVID-19 Resource & Information Guide

This Guide to local resources below is updated continuously and will be uploaded whenever sufficient changes warrant it.  You can also download the pdf here.



COVID-19 Resource & Information Guide

Updated March 25th, 2020

Inland Empire United Way – San Bernardino County 211

Information changes rapidly. United Way staff are continuously updating and will offer this document anew whenever appropriate at https://211sb.org/coronavirus-covid-19-general-information-for-san-bernardino-county/ and at http://ieuw.org/covid-19/. For the latest information about local agencies, go to 211sb.org, call 2-1-1 (or 888-435-7565) or text your zip code to 898211.

If you have resource additional information to add, please send it to 211admin@ieuw.org or call Cortney at 909 980-2857 x226.
Thank you!

 

Essential Information

San Bernardino Department of Public Health 

1(800) 782-4791,  www.sbcounty.gov/dph  

 

SB Department of Public Health COVID-19 Hotline & Website 

(909) 387-3911, M-F 9am – 5pm  

 

The Department of Public Health, Preparedness and Response Program

(800) 782-4264, press option 6,   24/7  –  for COVID-19
inquiries by Health Care Facilities and general public

 

CPUC COVID-19 Resource Website

https://www.cpuc.ca.gov/covid/ 

·   CPUC COVID-19 resource website with updates for utilities, water, and other Internet Providers throughout the state. 

·   CPUC site will be updated regularly as they get information. 

 

Disaster Distress Helpline

1(800) 985-5990, Text ‘TalkWithUs’ to 66746 

·   Trained crisis counselors who can support those who are feeling distress related to COVID-19 

 

Clinics Offering COVID-19 Screening and/or Testing

·    Those experiencing symptoms MUST CALL first. 

·    Patients are tested based on physicians’ recommendation. 

 

Borrego Community Health Foundation

(909) 453-6900 www.borregohealth.org  

D Street Medical Center

590 N. D Street San Bernardino, CA 92401 

Also

(442) 347-2800

750 E Main Street, Barstow, CA 92311

 

San Bernardino County Public Health

800-722-4777 http://wp.sbcounty.gov/dph/coronavirus/

Phone screening and referral as
necessary

 

Unicare Community Health Center, Inc.

(909)  884-6700 www.unicarechc.org   

570 S. Mt. Vernon Avenue, Suite G San
Bernardino, CA 92410
 

San Bernardino – 909-882-4788, 184-190 E Highland Avenue, San Bernardino 92404

Colton – 909-321-4700,  308 La Cadena Drive,  Colton 92324

Fontana – 909-347-0700,  16127 Foothill Boulevard, Fontana 92335

Fontana – 909-428-0170, 17500 Foothill Boulevard, #A-2,  Fontana 92335

Ontario – 909-988-2555, 437 N Euclid Avenue, Ontario 91762

Ontario – 909-457-1425, 1151 E Walnut Street, Ontario 91761

 

Mission City Community Network

Victorville Clinic

(818) 895-3100 www.mccn.org   

15201 11th Street, Suite 300, Victorville, CA 92395 

Barstow

(818) 895-3100 www.mccn.org   

405 E. Buena Vista Street, Barstow 92311

 

Tri-State Community Healthcare Center

Adelanto Health Center

(760) 530-9944,  11888 Bartlett Avenue, Adelanto 92301

Needles Health Center

(760) 326-0222, 1402 Bailey Avenue, Needles 92363

 

Parktree Community Health Center

(909) 469-9013, 2680 E. Riverside Drive, Ontario 91761

(909) 469-9017, 1556 S. Sultana Avenue, Ontario 91761

 

Community Health Systems, Inc

Bloomington Community Health Center

(909) 546-7520, 18601& 18651 Valley Boulevard,
Bloomington 92316

 

 

Mental Health Services, San Bernardino County 

Effective: March 20th, 2020  

·   Children & adults can visit: Crisis Walk-in Clinic (CWIC), services vary  

·   Those age 13 or older can visit: Crisis Stabilization Units (CSU), services vary 

·   Locations for CWIC: 

o    850 E. Foothill Blvd., Rialto (909) 421-9495, M- F, 8am – 8pm

o    12240 Hesperia Rd., Victorville

(760) 245-8837 Open 24/7  

o    7293 Dumosa Ave., Ste. 2, Yucca Valley

(855) 365-6558 Open 24 hours a day, 7 days a week 

·   Locations for CSU: 

o    Merrill Center 14677 Merrill Ave., Fontana (951)
643-2340 Open 24/7 

o    Windsor Center 1481 N. Windsor Dr., San Bernardino
(909) 361-6470 Open 24/7

 

·   Citizens may call the Community Crisis Response Team  

o    East Valley (Rialto) (909) 421-9233 *Pager (909)
420-0560 Available from 7 a.m. to 10 p.m. daily 

o    High Desert (760) 956-2345 *Pager (760) 734-8093
Available from 7 a.m. to 10 p.m. daily 

o    West Valley (Ontario) (909) 458-1517 *Pager (909)
535-1316 Available from 7 a.m. to 10 p.m. daily 

     No appointment necessary.  

 

 

Housing & Utilities

 

Housing Authority, San Bernardino County 

www.hacsb.com 

Effective: March 16th – April 1st, 2020, or until further guidelines are released 

·   Agency lobbies & property management offices will be CLOSED to the public and
all non-urgent non-emergency work orders.
 

·   Housing quality standards inspections will be suspended. 

·   Will be available via phone and email but are expecting higher call volume. Patience is
appreciated.
 

  

Executive Order, Governor Newsom 

Full Executive Order: https://www.gov.ca.gov/2020/03/16/governor-newsom-issues-executive-order-to-protect-renters-and-homeowners-during-covid-19-pandemic/  

Effective: March 16th – May 31st, 2020, unless extended 

·   Authorizes local governments to: 

o    Halt evictions for renters & homeowners. 

o    Slow foreclosures. 

·   Protects against utility shut offs including: 

o    Electric, Gas, Water, Internet, Landline telephone & Cell phone service 

·   Requests banks & other financial institutions to halt foreclosures & related evictions
during this time.
 

·   DOES NOT: 

o    Relieve a tenant from the obligation to pay rent. 

o    Restrict the landlord’s ability to recover rent that is due. 

  

California Public Utilities Commission 

https://www.cpuc.ca.gov/covid/ 

·   The webpage provided will have information regarding the CPUC’s actions to support communities. 

  

Charter/Spectrum Free Internet Service & Policies for COVID-19 

https://policy.charter.com/press-releases/charter-offer-free-access-spectrum-broadband-wifi-60-days-new-k-12-college-student-households/ 

Effective: March 16th, 2020 for the next 60 days 

·   Expand access to high speed broadband to households with K-12 & college students 

·   Refrain from terminating service for residential or small businesses 

·   Will not charge late fees 

·   Will open Wi-Fi hotspots for public use 

  

AT&T Policies for COVID-19 

https://about.att.com/pages/COVID-19.html 

Effective: March 19th, 2020  

·   2 free months to new Access customers 

·   Expand eligibility based on income & those that are participating in National School Lunch
Program/Head Start
 

·   Waiving all data internet data overage fees 

  

Community Action Partnership, San Bernardino County 

(909) 723-1558 

·   Families & individuals are able to call directly to receive emergency homeless prevention assistance 

  

Inland Temporary Homes/ Inland Housing Solutions, San Bernardino County 

As of: March 20th, 2020 

·   Remains open & working for the time being. 

·   Accepts referrals, though they may not be able to place people quickly, due to property management companies being unavailable. 

  

List of Housing Agencies that are CLOSED, Redlands 

As of: March 20th, 2020 

·   Youth Hope 

o    Limited food & clothing available from parking lot.  

·   Steps for Life 

·   Men’s Shelter 

·   Women’s Shelter 

·   Salvation Army’s Shelters 

o    Food stores remain open. 

  

YOUTH – Together We Rise, San Bernardino County 

(714) 784-6760, https://www.togetherwerise.org/help-displaced-students/ 

As of: March 20th, 2020  

·   Provides emergency housing assistance to former foster youth who have been displaced due to
COVID-19.
 

·   Youth must call or email for assessment.  

 

 

Food Services

 

Free Meals for Children (Schools)

https://www.healthyeating.org/Portals/0/Documents/Schools/School%20Feeding%20Sites/San%20Bernardino%20County%20School%20Meal%20Sites.pdf?ver=2020-03-19-113907-430 or go to HealthyEating.org/SchoolMeals.

 

*Food Pantries*
A comprehensive list of food pantries is being maintained continuously by 211 staff at:
 https://docs.google.com/document/d/1MhuDwGVXDG8KVn6wfIcQHJwEwH3Ezydes9oT8J3og6M/

Community Action Partnership, San Bernardino County 

(909) 723-1558 

·   Families & individuals who reside in San Bernardino only are able to call
directly to receive emergency food services
 

 

Citylink Fontana

(909) 803-1059

Food delivery only for Fontana registered senior recipients and food
to registered community members

 

Rancho Cucamonga Family Resource Center Food Pantry, San Bernardino County 

(909) 477-2781 M-F, 10am – 8pm  

As of: March 23rd , 2020 

·   No registration required at this time 

·   No service area restrictions at this time 

·   Pull into the driveway & pop trunk. Keep windows & doors shut. 

·   Tuesdays, 12 – 3pm 9791 Arrow Rte. Rancho Cucamonga, CA 91730 

 

Isaiahs Rock in Chino

13031 7th Street, Chino, CA 91709

Wed 9:00am-12:00pm

Drive through food pantry. No eligibility requirements.  Pre-bagged food in a drive
through setting.

*Diapers may also be provided depending on availability.

 

Town of Apple Valley partnering with Feed My Sheep Food Bank/Apple Valley First
Assembly of God

The Town of Apple Valley is providing local resources to deliver food and supplies
to help in our community during this difficult time with the Corona Virus.
Please fill out the form and the church will contact you to schedule a
delivery to your home. The information is kept confidential and is required by
the government. Please note this is for residents of Apple Valley who are 62
and older, disabled adults, or homeless.

Must fill our form online: http://av.church/food
(scroll down the page to get to the form)

 

High Desert Second Chance & Victorville Community Service Council, High
Desert 
 

(760) 243-9646 (VCSC’s number) 

Effective: March 23rd, 2020 

·   HDSC will be providing the food, & VCSC will be delivering the meals 

·   Seniors are able to call in order to schedule a delivery. 

·   Restrictions may apply. 

 

High Desert Food Collaborative, High Desert 

Christina Kennedy, High Desert Second Chance, ckisis@hotmail.com 

Dawn Quigg, Victor Valley Rescue Mission,  dquigg@erescuemission.org 

https://highdesertsecondchance.pagecloud.com/?fbclid=IwAR364Psf9zIwVTtiCgiGqn-0AddgYmP42Qe1lZtAaEr7DpKZpUa5HTz09ac 

As of: March 20th , 2020 

·   Working with local food pantries & service providers & key food providing agencies. 

·   Updates can be found on High Desert Food Collaborative Facebook Page 

 

YOUTH – The Galley, Victorville & Apple Valley 

Apple Valley: (760)881-8847  

Victorville: (760) 245-5555 

As of: March 19th, 2020 

·   Children 12 years & younger may choose any kid’s meal with a small drink.  

·   Children MUST be present at the time of ordering. 

·   One meal per child. 

·   Apple Valley 

o    12218  Apple Valley Road, Suite 105 Apple Valley, CA 92308 

·   Victorville  

o    12748 Amargosa Rd Suite 7 Victorville, CA 92392 

 

YOUTH – Rialto Unified School District 

Fausat Rahman, Child Nutrition Agent, frahman@rialto.k12.ca.us  

Effective: March 23rd – April 3rd, 2020 8:30 – 10:30 am 

·   “Grab & go” meals will be available to children 18 & under at 8 sites 

·   No paperwork required, but children MUST be present to receive the free
breakfast & lunch
 

·   Children from other cities & school districts may receive meals as well 

  

YOUTH – Redlands Unified School District 

Redlands
USD Child Nutrition Services, (909) 307-5366, 
https://rusdnutrition.org/ 

Effective: March 30th, 2020, M-F 11 am – 1 pm 

·   “Grab & go” meals will be available to children 18 & under at 7 sites 

·   No paperwork required, but children MUST be present to receive the free
breakfast & lunch
 

·   Children from other cities & school districts may receive meals as well 

 

YOUTH – Adelanto Elementary School District 

As of: March 20th, 2020, M-F 11am – 12:30pm, until further notice 

·   “Grab & go” meals will be available to children 18 & under at 4 sites 

·   No paperwork required, but children MUST be present to receive the free
breakfast & lunch
 

 

YOUTH – CA Meals for Kids App, San Bernardino County 

https://www.cde.ca.gov/re/mo/cameals.asp 

As of: March 21st, 2020  

·   This app will help locate emergency meal sites that children can receive meals at.  

·   Download the app to find the location, address, directions, days of service, and more. 

 

SENIORS –  Feed My Sheep, Apple Valley 

(760) 247-6488,  www.av.church/food 

Effective: March 19th , 2020 

·   Food deliveries for seniors, those with disabilities, & those experiencing homelessness.  

·   MUST complete online request form or leave a message. 

·   Church will contact those that request to schedule a delivery. 

·   MUST be a resident of Apple Valley &: 

o    62+ years of age OR 

o    Have a disability OR 

o    Be experiencing homelessness 

 

SENIORS – Highland Senior Center, Patton, San Bernardino County 

(909) 862-8104, http://highlandseniorcenter.com/ 

Effective: March 20th, 2020 

·   Providing food or lunches to seniors as needed to arrange a delivery or pick-up. 

 

SENIORS – Department of Aging Adult Services 

Title III-C Elderly Nutrition Program Updates 

(909) 891-3900 https://files.constantcontact.com/11e48d00401/d8901b15-40dd-4c59-a372-98c7fad9f253.pdf 

As of: March 20th, 2020 

Congregate Meals Program 

·   Participates may choose to:  

o    Pick up meals at existing sites. 

o    Have meals delivered. 

·   Sites will provide frozen, emergency (shelf stable), &/or boxed meals 5 days per week 

·   Service schedule may change, each provider will post changes. 

Home Delivered Meals Program 

·   Initial assessments & reassessments will be done telephonically.  

 

 

Seniors

 

Social Security Offices, USA 

General Website: www.socialsecurity.gov/onlineservices 

FAQs: www.socialsecurity.gov/ask 

National Number: 1-800-772-1213 

Effective: March 17th, 2020, until further notice 

·   All offices are CLOSED for in-person services. 

·   Use secure & convenient online services to: 

o    Apply for retirement, disability, and
Medicare benefits.
 

o    Check the status of an application or
appeal.
 

o    Request a replacement Social Security
card (in most areas).
 

o    Print a benefit verification letter. 

·   If you cannot conduct business online: 

o    Contact your local field office, as they
will be able to answer your questions & provide other services.
 

·   If you already have an in-office appointment scheduled: 

o    Your local office will call you instead. 

·   If you have a hearing scheduled: 

o    Your office will call you to discuss
alternatives for continuing with your hearing, such as a telephonic hearing.
 

o    Remember the call will come from a
private number, & the caller will never threaten or ask for any form of
payment.
 

  

Highland Senior Center, Patton, San Bernardino County 

(909) 862-8104, http://highlandseniorcenter.com/ 

Effective: March 20th, 2020 

·   All events are CANCELED. 

·   Providing food or lunches to seniors as needed to arrange a delivery or pick-up. 

 

 

Feed My Sheep, Apple Valley 

(760) 247-6488,  www.av.church/food 

Effective: March 23rd, 2020 

·   Food deliveries for seniors, those with disabilities, & those experiencing homelessness.  

·   MUST complete online request form or leave a message. 

·   Church will contact those that request to schedule a delivery. 

·   MUST be a resident of Apple Valley &: 

o    62+ years of age OR 

o    Have a disability OR 

o    Be experiencing homelessness 

 

Food Services, Department of Aging Adult Services  

Title III-C Elderly Nutrition Program Updates 

(909) 891-3900 https://files.constantcontact.com/11e48d00401/d8901b15-40dd-4c59-a372-98c7fad9f253.pdf 

As of: March 20th, 2020 

Congregate Meals Program 

·   Participates may choose to:  

o    Pick up meals at existing sites. 

o    Have meals delivered. 

·   Sites will provide frozen, emergency (shelf stable), &/or boxed meals 5 days per week 

·   Service schedule may change, each provider will post changes. 

Home Delivered Meals Program 

·   Initial assessments & reassessments will be done telephonically.  

 

 

Veterans

 

Veterans Affairs Loma Linda 

https://www.publichealth.va.gov/n-coronavirus/index.asp 

Effective: March 18th , 2020, until further notice 

·   Clinics will be screening all persons, but they will remain open. 

·   If veterans need to visit the VA for appointments, they can. 

·   Walk-ins are also still accepted. 

·   Homeless outreach activities are SUSPENDED.  

·   HUDVASH group housing searches are SUSPENDED.  

·   SSAs are searching for housing on a case by case basis 

·   Housing readiness & orientation groups are being rescheduled.  

·   Referrals are being noted, but not acted on. 

 

 

 

Students

 

San Bernardino Valley College – CLOSED  

(909) 384-4429, stillman@valleycollege.edu  

Effective: March 19th, 2020  

·   Campus Departments accessible by phone & email 

·   CalWorks & Workforce Development Team available for assistance 

 

Student Loan Payments, US 

Effective: March 20th, 2020 for the next 60 days 

·   Temporary suspension of all payments on federally held student loans 

·   No penalties. 

·   Borrowers should contact their lenders for more information. 

 

Standardized Tests, US  

Effective: March 20th, 2020 

·   Department of Education will NOT be enforcing standardized test requirements
for K-12  students.
 

 

San Bernardino Family Engagement Office, San Bernardino 

Instructional Resources for Students 

 

For Children in Preschool Through 2nd Grade 

·   ABCmouse, Early Learning Academy: Please visit www.ABCmouse.com/redeem and redeem your access code. 

 

For Children in Preschool Through 3rd Grade 

·   Footsteps 2Brilliance. Reading support in Spanish/English. Please visit: https://www.myf2b.com/login_screen?login_section= 

 

For Children In Preschool through 6th Grade 

·   ReadingIQ: Please visit www.ReadingIQ.com/redeem and redeem your access code. 

 

For Children in 3rd Through 8th Grade 

·   Adventure Academy: Please visit www.AdventureAcademy.com/redeem and redeem your access code. 

o    Redeem Code: SCHOOL1446 (This code will
work for all 3 products.)
 

·   Scholastic: https://www.scholastic.com/teachers/teaching-tools/articles/resources/scholastic-learn-at-home–free-resources-for-school-closures.html# 

·   Khan Academy (Grades K-12): https://www.khanacademy.org/ 

·   Khan Academy Kids (Ages 2-7): https://learn.khanacademy.org/khan-academy-kids/ 

·   PBS Kids: https://pbskids.org/ 

·   Brain POP: https://www.brainpop.com/ 

·   Breakout EDU: https://www.breakoutedu.com/funathome 

·   Squiggle Park: https://www.squigglepark.com/ 

·   TedEd: https://ed.ted.com/educator?user_by_click=educator 

·   Duolingo (Foreign Language): https://www.duolingo.com/ 

·   Conjuguemos (Foreign Language): https://conjuguemos.com/activities/spanish/verb/1 

·   Curriki (Math): https://www.curriki.org/resources-curricula 

·   Fun Brain (Math): https://www.funbrain.com/ 

·   Prodigy (Math): https://www.prodigygame.com/ 

·   Book Creator (Language Arts): https://bookcreator.com/online/ 

·   Adapted Mind (Language Arts): https://www.adaptedmind.com/reading.php 

·   How Stuff Works: https://www.howstuffworks.com/ 

·   Google Arts & Culture: https://artsandculture.google.com/ 

 

 

 

Transportation

 

OmniTrans Bus Services 

https://omnitrans.org/bus-boarding-procedures-adjusted-in-response-to-coronavirus/ 

Effective: March 21st – April 19th, 2020 

·   New boarding procedures 

·   No fares will be collected 

Effective: March 23rd – April 19th, 2020 

·   Reduced service schedule 

 

Victor Valley Transit Authority, Victor Valley

https://vvta.org/

Effective: March 23rd , 2020

·   Fares are waived

·   Temporary seat barriers

·   All fixed routes will be operating on their specified Sunday schedule, 7 days a week.

·   Route 15 will be operating on its Saturday schedule, 7 days a week.

 

Morongo Basin Transit Authority

mbtabus.com

Effective: March 20th, 2020

·   Service on commuter routes 12 and 15 has been temporarily suspended until further notice.

·   Local Fixed Route and Ready Ride services are still operating as scheduled and are provided
free-of-charge until April 2, 2020.

·   MBTA front office lobby has been closed to the public until further notice. Lost and Found items
can still be retrieved at the walk up window on the East side of the building.  
Cleaning procedures have been revised to include additional disinfecting efforts of our fixed route and paratransit vehicles to help protect our employees and our customers.

 

Please email comments@mbtabus.com or call Customer Service (760) 366-2395 for
questions or additional information.

 

Mountain Area Transit Authority

https://mountaintransit.org/

Effective: March 20, 2020

·   RIM Route 2 – will reduce service between the hours of 8:45 and 4:50, 7 days a week

·   Big Bear Routes 1 and 11: will provide reduced service between the hours of 9:30 and 4:30, 7 days a week.  Limited service schedule is the 9:30-4:30 service on regular schedule

·   Route 3 service has been suspended until further notice

 

Effective: March 21, 2020

·   Until the Governors emergency order is lifted- BB Route 3 service cancelled

·   Route 5: Big Bear Off the Mountain (OTM) is cancelled until further notice.

·   Route 6 RIM Off the Mountain (OTM) service is cancelled.

·   Essential transportation off the mountain will be considered on an individual request
basis. Call (909) 878-5200 between the hours of 9am-5pm to request off the mountain service.

·   Effective immediately the Trolley Service on the weekend in Big Bear will no longer be in
operation until further notice.

·   All service for Big Bear Weekend Trolley Route 8 has been suspended

 

 

California DMV

https://www.dmv.ca.gov/portal/dmv/detail/pubs/newsrel/2020/2020_12

As of: March 20th, 2020 for the next 60 days

·   Customers are able to avoid coming into a DMV office for DL and vehicle registration renewals

 

 

Employment

 

Employment Development Department, State of CA 

https://www.edd.ca.gov/About_EDD/coronavirus-2019.htm 

·   The website contains information for workers who are: 

o    Sick or quarantined 

o    Caregiving/ School Closures 

o    Reduced Work Hours 

o    Self-Employed 

https://www.edd.ca.gov/about_edd/disaster_related_services.htm 

Effective: March 20th, 2020 

·   Typical one week waiting period for unemployment benefits will be waived 

·   Extensions for employers & individuals to file & pay payroll taxes 

 

Note: Grocery stores, Amazon and others are hiring.

 

 

 

State Treasurer Small Business Resource

https://docs.google.com/spreadsheets/d/1tYNAyRgzUfsAlLl7RJC0Ez_ClyyLXSsNWfB-1UPetQY/edit#gid=0

 

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